Privacy Policy for SY Limited
Effective Date: August 8, 2025
At SY Limited, we are committed to protecting the privacy and security of our business clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our Microsoft 365 support services, or interact with us as a business entity.
1. Information We Collect
We collect information to provide and improve our Microsoft 365 support services. The types of information we may collect include:
Contact Information: Name, company name, job title, email address, postal address, and telephone number when you fill out forms, request support, or contact us directly.
Business Information: Details about your company’s Microsoft 365 environment, IT infrastructure, security requirements, and business needs to help us provide appropriate support services.
Technical Information: Information about your Microsoft 365 configuration, system logs, error reports, and technical specifications necessary for providing IT support services.
Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referral URLs, pages viewed, and the dates and times of your visits.
Communication Data: Records of your correspondence with us, including emails, support tickets, and other communications related to our services.
Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience and analyze website usage.
2. How We Collect Information
Directly from You: When you voluntarily provide it through forms, service requests, support inquiries, or during direct communications.
Automatically: As you navigate our website, certain information is collected automatically through cookies and similar tracking technologies.
Through Service Delivery: When providing Microsoft 365 support services, we may collect technical information necessary to diagnose and resolve issues.
3. Purpose of Data Collection and Use
To Provide Microsoft 365 Support Services: To deliver technical support, system configuration, security management, and other IT services you request.
To Communicate with You: To respond to support requests, provide service updates, send important notices, and deliver relevant business communications.
To Improve Our Services: To analyze service performance, identify areas for improvement, and develop new Microsoft 365 support offerings.
For Security and Compliance: To maintain system security, ensure compliance with regulations like Cyber Essentials, and protect against threats.
For Legal and Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights and safety of SY Limited and our clients.
4. Lawful Basis for Processing
Legitimate Interests: Processing necessary for our legitimate business interests in providing Microsoft 365 support services, improving our offerings, and ensuring system security.
Contractual Necessity: Processing necessary for the performance of our service contracts or to take steps at your request before entering into a contract.
Consent: Where you have given explicit consent for specific processing activities. You may withdraw consent at any time.
Legal Obligation: Processing necessary to comply with legal or regulatory obligations.
5. Data Sharing and Disclosure
Service Providers: With trusted third-party vendors who assist in delivering our services, such as cloud hosting providers, security tools vendors, and Microsoft partners. These parties are contractually obligated to protect your information.
Microsoft and Partners: When necessary for providing Microsoft 365 support services, we may share relevant technical information with Microsoft or authorized partners.
Legal Requirements: When required by law or in response to valid requests by public authorities.
With Your Consent: For any other purpose with your explicit consent.
6. Data Security
We implement comprehensive technical and organizational measures to protect your information, including encryption, access controls, regular security assessments, and compliance with industry standards. As specialists in Microsoft 365 security, we apply the same rigorous security standards to our own operations that we implement for our clients.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we securely dispose of it in accordance with our data retention policies.
8. Your Rights
Under applicable data protection laws (including GDPR), you have the following rights:
Right to Be Informed: To receive clear information about how we process your personal data.
Right of Access: To request a copy of the personal data we hold about you.
Right to Rectification: To request correction of any inaccurate or incomplete personal data.
Right to Erasure: To request deletion of your personal data under certain conditions.
Right to Restrict Processing: To request that we limit how we use your personal data.
Right to Data Portability: To receive your personal data in a structured, machine-readable format.
Right to Object: To object to our processing of your personal data, particularly for direct marketing purposes.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
Essential Website Functionality: Enable core features like navigation and access to secure areas.
Analytics: Understand how visitors interact with our website to improve its design and content.
Marketing: Deliver relevant information about our Microsoft 365 services and measure campaign effectiveness.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with a new effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SY Limited
10a High Street, Chislehurst, England, BR7 5AN
Email: hello@sylimited.com
Phone: +44 (0)208 142 8517
Company Registration: 04455327 | VAT: GB803700567